Friday, October 26, 2007

Grandstream Handytone 286 and Gizmo/Sipphone

It is not much to look at. It is about the size of a pack of cigarettes. And it makes phone calls. Not exactly sexy.

I just purchased a Grandstream HandyTone 286 to work with Gizmo and, in turn, my Grand Central account. This device works with generic SIP accounts, allows you shut off your computer and, with a cordless phone, get out of the room. Novel ideas, huh.

The unboxing: a black box, power supply, Ethernet cable and cellulose packing peanuts. Mine came with no manual or quick start guide. Nothing. But the peanuts were a HUGE bonus.

Most people fret at the sight of a gadget with no instructions. But, hey, it's me. I already read the manual before Jim the FedEx guy delivered the box. I also had to dive through Google's cache to find some missing Gizmo forum pages, to get the right settings. So, should you find yourself in the same scenario, here is all the setup you need to do. I feel somebody has to put the Gizmo setup for this device out there to find, so I might as well. Following that is some weirdness with the device and my reactions.

Easiest way to get from there to here...

  • Start clean! Do a full reset - (Online PDF manual - Page 37). Just trust me.
  • Get the IP number of the box. On the phone you hooked up, dial "***" then "02" (zero two) to get the ip number to hit with your browser.
  • Login ("admin")
On the "Advanced Settings" page set the following:
  • SIP Proxy: proxy01.sipphone.com
  • SIP User ID: Dial "**" in Gizmo, or look at "Edit" -> "My Profile" to find out (the number before the "@")
  • Authenticate ID: same number as your SIP User ID
  • Authenticate Password: Your password
  • STUN server: Check "Yes" and enter "stun01.sipphone.com:3478"
  • Set "Send DTMF" to "via SIP INFO" only (for all the number punching Grand Central demands.)
If it is working for you, change your passwords (there are two). (Then write down your passwords in big black marker on a post-it note and give them to the hacker teenager that lives down the street. Then call him "ugly.")

I realize that just because these instructions (sans the post-it note) work for me, it does not mean that it will work for you, but they are generic enough for a kick-start.

There was some weirdness that occurred when I tried to set a static IP number, then, afterwards, removing the static entry did not remove it completely- hence, weirdness and the necessity for the full reset in the instructions. It works fine with DHCP. Leave it like that if you can. I had no luck with static IPs.

Now, does it work? Yes. And it works well. Calls are clear without the latency I have seen in some SoftPhones. Well worth the $38 plus shipping.

One ringy dingy, two...

UPDATE:

From praveen:

"Hi I am unable to receive calls from grandcentral on my ht 286. i set up exactly as u said but still when i press 1 it doesnt go through..do u have any solution? thanks praveen"

aprigliano (that's me) responds:

There are two things that have changed since this post. I have updated my firmware to version 1.1.0.3. Get it here.

Also, it works for me to select ALL "Send DTMF" settings ("in-audio" AND "via RTP (RFC2833)" AND "via SIP INFO.") I do not know if this is right thing to do, but it works.

Try changing the settings first, then dive into the firmware upgrade. Warning: The firmware upgrade is a little weird.

Good Luck.

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7 Comments:

Anonymous praveen said...

Hi I am unable to receive calls from grandcentral on my ht 286. i set up exactly as u said but still when i press 1 it doesnt go through..do u have any solution? thanks praveen

December 10, 2007 7:52 PM  
Blogger aprigliano said...

There are two things that have changed since this post. I have updated my firmware to version 1.1.0.3. Get it here.

Also, it works for me to select ALL "Send DTMF" settings ("in-audio" AND "via RTP (RFC2833)" AND "via SIP INFO.") I do not know if this is right thing to do, but it works.

Try changing the settings first, then dive into the firmware upgrade. Warning: The firmware upgrade is a little weird.

Good Luck.

December 11, 2007 5:24 PM  
Blogger HHumbert said...

Hi -- Thanks for the great writeup. Everything was working with Gizmo and the HT 286 up until like today. And of course, I did some things to my firewall, like open it up so that my XBox could connect to XBox live.

I wonder if I mucked it up, or if it did a new firmware autoupgrade that messed it up.

How's your HT286 working now?

January 13, 2009 9:46 PM  
Blogger aprigliano said...

It is still working well for me. The firmware upgrades have improved the DTMF functionality to where it works with any "Press one for Engligh" auto call-center type calls.

If you are using the STUN server with the Gizmo service, your firewall should, theoretically, not be an issue (unless you are directly mapping the same ports that the 286 uses.)

I have seen weirdness happen if you are running the Gizmo computer program on the same network at the same time as the Grandstram 286.

A good test would be to plug it directly into the your incoming connection and not use the firewall at all to see if it still works for you - telling you if the firewall is having an effect.

If it still does not work, you may want to trudge through a full reset.

Keep me informed how it goes.

January 14, 2009 2:09 AM  
Blogger dballanco said...

Thanks for your information. I have what I guess is a stupid question. I am trying to configure this device right out of the box. One of the first steps is pick up the handset and dial 0 2. OK fine. But I have a cordless phone. I cant dial anything. Do I need to go buy a hardwired land line telephone just to get this thing off the ground? It seems like it. but it also seems that the instructions would have mentioned that right up front in the directions. I don't know, maybe I am just an idiot. Thanks!

January 31, 2009 5:07 PM  
Blogger aprigliano said...

Ok. I am not being condescending by asking this: Is the cordless phone power plugged in the wall and is the battery in the handset charged - because it seems, somehow, it is not pushing out tones to the G.S. 286.

If you can grab a spare wired phone (from anywhere) and give that a try with the device. This may solve most of your problems (oh, it would be shame if you had to buy one - borrow if you can).

Test your wireless phone with a land line if you have one available, as well, to weed this out if it is the issue.

I used a wireless phone to completely configure the phone. It only gives you the dial tone after you have a SIP connection, but the configuration '02' step can be done without the tone.

January 31, 2009 5:22 PM  
Anonymous Anonymous said...

Hey Guys

For some reason I have to select "No" for NAT Traversal. So I don't use the STUN server with my gizmo setup.

This was something the tech guy at Grandstream suggested & now it finally works! I have no idea why but maybe it has something to do with the fact that I am in the Caribbean and I'm using an HT-486 which only updates to firmware version 1.0.6.7.

Anyway hope this helps

Ricky

November 13, 2009 11:12 AM  

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